Leadership and Management: | - Leading a indirect team of network and security engineers to provide 24x7 support.
- Manage vendor relationships, overseeing service agreements and ensuring the delivery of high-quality services.
- Stay current with emerging technologies and trends in network security, communication systems, and surveillance technologies.
- Coordinate/Support with network and security teams/OEM/Partners/relevant stack holders to ensure smooth Operations, deployment and maintenance of LAN & wireless services, Data Center Network operations, Firewall operations and the Projects/Passenger wifi services.
- Facilitate discussions with the internal ICT departments, Partners, Concessioners for the fulfilment of Network and security Infra.
- Facilitate discussions between internal engineers and vendors to optimize network and Security operations.
- Participate in the require ICT Meetings and CAB meetings.
- Ensure business units are aligned with Network security standards and best practices.
- Support/create the documentation for the Network & Security operations and Audits.
- Track and renew the AMCs for Network & Security devices, Licenses and ISP Links on time in coordination with Finance/procurement team .
- Review/track/follow up for all vendor invoices clearance from different approval stage and validate billing accuracy based on contractual agreements.
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Network Support | - Coordinate with network service providers, security vendors, ISPs and technology partners for Network operations, infrastructure upgrades, security implementations, and troubleshooting.
- Support to Manage vendor contracts, service-level agreements (SLAs), and performance reviews to ensure compliance with organizational goals.
- Facilitate meetings, progress updates, and issue resolution between stakeholders involved in network security, wireless services, and Cisco Fabric projects.
- Track project/new requirements/ Sr timelines and ensure Partners and vendors meet deadlines, quality standards, and budgetary constraints.
- Coordination/initiation of the meetings with the Network & Security operations/stakeholders and share the reports /follow up /escalate for the review/any pending items closure.
- Coordinate & support for all internal and external security audits, ensuring compliance with cybersecurity policies and regulations (ISO 27001, ISMS/BCS etc.).
- Work with IT security and compliance teams to document and maintain security policies and audit reports.
- Ensure that all network security measures, including wireless services and Cisco Fabric, meet compliance requirements.
- Track audit findings ensure for closure in coordination with Partners, vendors and internal teams to implement necessary remediation actions.
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Process Improvement | - Develop and maintain standard operating procedures (SOPs) for application support.
- Identify areas for process improvement and implement best practices.
- Ensure compliance with ITIL and other relevant frameworks.
- Adhere and improve on KPIs and SLAs relevant to application uptime, incident resolution, customer satisfaction, etc
- Create and execute BCP plans.
- Identify and implement best practices.
- Conduct regular system audits, performance monitoring, and maintenance to prevent downtime and outages
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Incident & Risk Management Coordination: | - Act as a liaison between incident response teams and external security partners during security breaches or network failures.
- Ensure timely escalation, resolution, and reporting of network security incidents.
- Work with stakeholders to implement risk mitigation strategies and improve response plans.
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Reporting and Documentation | - Prepare and present regular reports on network and communications metrics and performance.
- Systematically track and close issues/actions and key deliverable.
- Maintain accurate documentation, processes and procedures.
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